Workshop CA

Shop Policies


 
 
 

+ RETURN POLICY

All sales are final.
If parts arrived damaged, please contact us to make arrangements for repair or replacement.


+ WARRANTY

This Cargo Bike and Caravan are warrantied against faulty parts under the following conditions: This warranty does not cover any failure due to accident, abuse, misuse, neglect or as the result of normal wear and tear, or improper assembly. The entire frame, including all welded joints, is warranted to be free from defects and material for one year while in possession of the original purchaser. All other parts on the Cargo Bike and/or Caravan, except tires and tubes, are warrantied for ninety days from the date of purchase. If upon review of the parts in question, we determine that it is defective, either repair or replacement will be made at no cost except the cost of transportation and labor charges (if any). Unauthorized repairs or replacement automatically voids warranty. Proper maintenance is required for warranty to be valid. The sole responsibility of the manufacturer to the terms of this warranty, if any, shall be the repair and/or replacement of the parts as indicated above. This statement constitutes the exclusive expression of warranties by the manufacturer and is in lieu of any or all other warranties such as expressed warranties, implied warranties, including but not limited to warranties of merchantability, and fitness or purpose, are limited in duration for one year from the date of purchase of the frame only and 90 days for all other parts, except tires and tubes which are not warranted.


+ SHIPPING & LEAD TIME

Free shipping on all Cargo Bike orders within the contiguous United States. AK, HI and all international customers please inquire at info@workshopca.com for a custom shipping quote. Caravan shipping will be quoted on an individual basis as part of your order confirmation. After your order is placed a Workshop CA team member will review your order and send you an estimated lead time notification. If your shipping address is beyond our carrier’s coverage, you will receive an email quoting any additional shipping charges, after which you can amend your order as desired. Rates subject to change without notice.

Your Cargo Bike will arrive mostly assembled in a wooden crate. Please make sure crate is positioned as indicated on crate exterior before opening. Bike and Display Frame arrive in 2 pieces that must be connected at axle point, 2 people required, assembly time approx. 30 minutes. All other products come with mounting hardware and require simple installation by customer. Further instructions are included with each product.


+ SAFETY DISCLAIMER

Except where otherwise stated the manufacturer, Workshop CA/Sand Mountain, Inc. is absolved of any responsibility and obligation for any accidents involving people or any other incidents that could occur with or during the use of the bicycle or towing of the caravan. The liability of the manufacturer shall in no event exceed the original purchase price of the product, and the manufacturer shall not be responsible for any consequential damages of any nature, including, but not by way of limitation, damages for personal injury or property.


+ SUBJECT TO CHANGE

All products, descriptions of products, or product pricing are subject to change without notice. These products may have limited quantities and we reserve the right to discontinue any product at any time.

We have made every effort to display as accurately as possible the colors and images of our products that appear in person however we cannot guarantee that the colors of your viewing device will be accurately reflect the colors in person.

We reserve the right, but are not obligated, to limit the sales of our products to any person or geographic region. We may exercise this right on a case-by-case basis.


+ DISCOUNTS & PROMOTIONS

*Free Shipping Promotion applies only to Cargo Bike Packages and Cargo Bike Build Your Own products. Free Shipping only available within the contiguous United States (AK and HI not included) and within our shipping carrier's coverage. See our extended Shipping Policy here.

Promotions are subject to change at any time. Exclusions may apply. Sale quantities are limited. Promotions and sale pricing not valid on previous purchases, gift cards, taxes, shipping or processing charges, and may not be combined with any other coupons, discounts or offers.

 
 

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